How Harris Technology Services (HTS) Runs their Operations on Major

Executive Summary

Harris Technology Services (HTS) uses Major to give non-technical team members secure, real-time access to operational and financial data enabling them to answer questions, automate workflows, and build internal tools without relying on engineering or data teams. What previously required hours or days of manual reporting, spreadsheet work, and cross-team coordination now happens in minutes. Major powers everything from weekly sales reporting and quarterly business reviews to project design templates and data transformation workflows, improving both speed and accuracy across the organization. The result is a shift from reactive, manual operations to real-time, data-driven execution.

The Challenge

HTS operates across multiple systems — CRM, financial tools, project management platforms — all of which generate large volumes of data. But like many companies, having data wasn’t the problem. Accessing it, transforming it, and turning it into something actionable was.

Simple questions often required pulling reports, cleaning data, and stitching together information from different systems. Teams relied on specific individuals to generate insights, which slowed down decision-making and created bottlenecks. Even during live meetings, answering basic operational or financial questions meant following up later after someone had time to dig through the data.

At the same time, a significant portion of the team’s work consisted of repetitive, manual processes like formatting spreadsheets, mapping data between systems, and reconciling inconsistencies. These workflows were time-consuming and error-prone, but necessary to keep the business running.

Accuracy was another challenge. Manual processes led to small but costly mistakes — mismatched project components, missing items in quotes, or inconsistencies across systems. These errors created downstream issues that required additional time and resources to fix.

Why Major

HTS adopted Major to create a controlled, centralized layer on top of their systems — one that allowed both technical and non-technical users to access data, build workflows, and automate processes without compromising security.

Unlike raw AI tools, which required constant prompting and re-explaining context, Major provided shared memory and structure across the organization. It allowed knowledge to be reused by others, eliminating redundant work and speeding up execution.

This combination of accessibility, shared context, and guardrails made it possible for more people in the organization to operate directly on data without needing deep technical expertise.

What They Built

HTS began by using Major to answer real-time business questions. Instead of waiting hours or days for reports, teams could query live data during meetings and immediately validate assumptions. Financial and operational insights that previously required manual analysis were now available in seconds.

“I answered questions in the middle of the meeting in 30 seconds,” says Morgan.

From there, they expanded into automating data transformation workflows. Tasks like cleaning vendor price books, mapping data across systems, or merging datasets — which previously required manual effort — could now be handled directly in Major. What used to take 45 minutes of spreadsheet work could be completed in minutes.

They also built repeatable internal tools that standardized key workflows across the business. Weekly sales meetings, for example, are now fully powered by Major — pulling data from multiple systems, generating outputs, and even creating the presentation used by the team. Quarterly reporting, which previously required hours of preparation, has been reduced to a lightweight process where only the narrative context needs to be added.

As Morgan points out, “Our weekly sales meeting is all done out of Major. It even builds the presentation.”

One of the most impactful use cases came in project design. Previously, building a detailed project plan could take up to 24 hours. By creating reusable templates in Major, HTS reduced that time to roughly one hour per project. Across dozens of similar projects, this resulted in a massive reduction in manual effort.

At the same time, Major improved accuracy across workflows. Instead of relying on manual checks, teams could audit outputs directly, verify calculations, and identify inconsistencies automatically. This reduced costly errors — such as missing components in project quotes — and ensured that data was consistent across systems.

“You can say, 'Audit this, prove to me that this is the correct answer' and it will show you the math.”

The Impact

The most immediate impact has been speed. Tasks that once took hours now take minutes, and complex workflows that previously required days can now be completed in a fraction of the time. Teams are able to access data instantly, make decisions faster, and operate with far less friction.

There have also been meaningful improvements in cost and efficiency. By reducing manual work and minimizing errors, HTS has eliminated significant amounts of wasted time and rework. While labor savings are important, the larger impact comes from preventing mistakes that would otherwise lead to additional costs downstream.

Accuracy has improved across the board. With automated validation and auditing, teams can trust the data they are working with and avoid the inconsistencies that previously caused operational issues.

Perhaps most importantly, Major has changed how the organization works. Non-technical team members can now access and act on data directly, without relying on specialists. Knowledge is shared across the system, meaning that once something is learned or solved, it benefits the entire team going forward.

What’s Next

HTS sees Major not just as a tool for improving existing workflows, but as a foundation for future automation across the business.

They are already exploring additional use cases, particularly in areas like accounts receivable, where automation could extend beyond insights into fully operational workflows — including outreach, communication, and resolution.

As Major continues to evolve, Harris expects to further expand its use across teams, systems, and processes, driving even greater efficiency and operational leverage.

About Harris Technology Services

Harris Technology Services is an IT solutions provider focused on helping organizations modernize and operate more efficiently through technology. The company offers a broad range of services spanning cloud computing, cybersecurity, and IT consulting, delivering tailored solutions that align with each customer’s specific needs. With a strong emphasis on innovation, operational excellence, and client partnership, Harris Technology Services works closely with businesses to improve productivity, strengthen security, and drive long-term growth.

Learn more about them at hts.pro